Contact
Technical, contractual and privacy requests: officeSPAM-SCHUTZ-BITTE-ENTFERNEN@pock.biz. General operator contact: infoSPAM-SCHUTZ-BITTE-ENTFERNEN@masvillach.at.
For fast handling
State the business, website, feature concerned, time, expected and actual behaviour and – as far as justifiable under data protection law – screenshots or technical identifiers. Do not send passwords, access tokens, full payment details or unnecessary personal data.
Prioritisation
Security incidents, complete outages of the platform and problems accessing data are handled first. Questions about features and change requests follow. Response and recovery times are targets based on risk and not guaranteed service levels, unless individually agreed in writing.
Maintenance and third-party providers
Security updates and necessary maintenance may take place at short notice. Planned work is announced where possible. Disruptions at connected third-party providers, such as the advertising networks, the search engine tools or the system of a connected website, may affect individual features.
Security reports
Please report suspected vulnerabilities confidentially in accordance with our vulnerability disclosure policy.